SFO - Fist time using app
There were no clear marking as to where to go. Ending up standing in line for the kiosks. Attendant realized that I had the app and took me to the front of the second line to speak with an immigration officer. So in that case I did save 30 minutes and could have saved even more time if I knew where I was going. The officer gave me an exit A pass for customs which after I claimed my check-in bag led me to a long line for a secondary check on my luggage wile nearly everyone else was waived through. I was behind 20 people with tons of luggage and boxes. As I travel very light and thought I would be saving time with the app, I asked to make sure I was in the right line. Sure enough I had to wait as everyone elses luggage and boxes were rummaged through. When it came to me, my suitcase was scanned and I was allowed to leave without my things being touched. I will give the app another try. But today was my longest experience retuning to the states - 1.5 hours just to leave the airport!
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Mobile Passport by Airside, v1.1.3